Not a chatbot.
An agent that knows your process.
ZhuLiAI builds AI agents tailored to your CRM, ticketing system, or support queue — not generic tools that need constant hand-holding. Based in Zaltbommel, working across the EU.
Agent Catalogue
What kind of agent do you need?
9 agents
Support
Ticket Router
Reads incoming support requests, classifies by product area, and routes to the right queue — without human triage.
Support
First-Response Agent
Handles tier-1 queries with answers drawn from your knowledge base. Escalates when confidence drops below threshold.
Ops
No-Show Handler
Detects missed appointments, sends rescheduling messages through your calendar API, and logs outcomes in your CRM.
Ops
Invoice Reminder
Monitors overdue invoices, drafts context-aware payment reminders, and updates accounting records on resolution.
Sales
Lead Qualifier
Engages inbound leads over email or chat, asks qualifying questions, and passes warm leads to your team with a summary.
Sales
Proposal Drafter
Takes a brief from your CRM and produces a structured proposal draft with pricing, scope, and next steps for review.
Data
Report Compiler
Pulls data from multiple sources on a schedule, formats it into readable reports, and distributes to stakeholders.
Data
Data Cleaner
Detects duplicate and malformed records in your CRM or spreadsheets, flags them, and optionally merges on approval.
Ops
Onboarding Coordinator
Runs new client or employee onboarding sequences, tracks completion of each step, and nudges when tasks go overdue.
Don't see what you need? Tell us your process and we'll scope it.
How we work
From your ops doc to a running agent
Process mapping
We start by mapping the actual workflow — what triggers it, what decisions it involves, what systems it touches. No assumptions.
Agent design
We design the agent logic: what it reads, what it decides, what it writes back, and where it hands off. You approve before a line of code gets written.
Integration & testing
We connect the agent to your real systems — your CRM, ticketing tool, calendar, or API. We run it against real data in a staging environment first.
Handover
You get documentation, a monitoring dashboard, and a support window. We stay available for the first month of live operation.
Common questions
What people ask before getting started
A chatbot responds to text input. An agent reads inputs (emails, records, events), decides what to do, takes actions in other systems, and reports back — without a human in the loop for each step. The goal is process completion, not conversation.
Anything with an API or webhook. We've connected agents to HubSpot, Salesforce, Zendesk, Exact, Microsoft 365, Google Workspace, Pipedrive, Teamleader, and several custom-built internal systems. If it has an API, we can work with it.
A focused single-process agent takes two to four weeks from mapping to go-live. More complex workflows involving multiple systems or approval chains usually run six to eight weeks. We don't take on more projects than we can staff properly.
All agents include a confidence threshold — when the agent is uncertain, it flags the item for human review rather than acting. Mistakes happen in edge cases that weren't covered in scoping, which is why we run staging tests first and monitor closely during the first month of production.
Projects start from €1,200 for a single-process agent. Ongoing maintenance and monitoring retainers start from €400 per month. We scope every project individually — contact us and we'll give you a realistic estimate within a few days.
Notes
What we've been thinking about
Building AI agents without using templates
Why process-first design produces agents that hold up in production, and why starting from a chatbot framework usually doesn't.
When your support queue runs itself
Notes on how routing and triage automation actually plays out when you deploy it on real ticket volume.
What ops teams get wrong about AI
The three assumptions that cause most AI automation projects to stall before they reach production.
Have a process that needs automating?
Tell us what it is. We'll respond with a scope estimate — no sales call required if you'd rather start by email.
Get in touch