From the team
Notes
We write about what we're building, what we've learned from deployments, and what we think people get wrong about AI in operations. No growth-hacking, no trend chasing.
Building AI agents without using templates
Why process-first design produces agents that hold up in production, and why starting from a chatbot framework usually doesn't.
When your support queue runs itself
Notes on how routing and triage automation actually plays out when you deploy it on real ticket volume.
What ops teams get wrong about AI
The three assumptions that cause most AI automation projects to stall before they reach production.